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LMRC ORGANISES WORKSHOP ON INCLUSIVE PUBLIC TRANSPORT FOR DIFFERNTLY ABLE; A DRIVE TO SENSITISE SECURITY AND STAFF DEPLOYED AT THE METRO STATIONS

  • December 21, 2018

Lucknow Metro Rail Corporation organized a workshop on ‘Inclusive Public Transport’ in association with Handicare Foundation with special guests for this occasion Mrs Mridu R.Goel, Chairperson of Handicare Foundation and Squadron leader Abhai Pratap Singh, Founder of Indian Wheelchair Cricket team as the guest speakers at Transport Nagar Metro depot today. An interactive session was conducted in the auditorium of COET (Centre of Excellence for Training) from 10am onwards with the frontline staff of Lucknow Metro to cater sensitize about the needs of differently able passengers. Separate sessions were conducted for 200 newly recruited operational staff of Station Controllers and Customer Relations assistants along with security staff deployed at the stations.

Mrs Mridu R.Goel and Squadron leader Abhai Pratap Singh shared their experiences, problems and issues being faced by differently able persons in daily life. They appreciated the facilities provided by Lucknow Metro which are public centric and disabled friendly and acknowledged that it is the only Metro compared to other transport mode catering to all the needs of differently abled persons. They also emphasized that every individual should be sensitive and sympathetic towards the special needs of the passengers. Moreover, help should be offered and not forced upon as every individual has different needs and it’s their right to lead a dignified life. Different small gestures like politely offering the help to a needy person and then helping them only after acknowledgement, gently pushing the wheelchair by both the hands, offering helping hand to blind person instead of pushing or pulling them, speaking gently and not shouting at, calmly observing their self movement at escalators/staircase for sudden assistance if required, maintain cool and calm in front of an irritated passenger were highlighted.

Speaking on this occasion Shri Sushil Kumar,Director(Operations),LMRC said,”It is our social responsibility to sensitize the society about the specially able persons and we also have taken this initiative to train our Metro staff deployed at the stations to address and attend to their needs for the sake of their convenience. We have already made special arrangements like availability of wheel chair, support staff to maneuver them to platforms for train boarding, special announcements in lifts, train and station premises, reserved seat in coaches, clear signages, Braille signages at lift and trains. Special tactile path has been provided to assist the visually challenged inside the station premises.” He also reiterated that we are trying in every possible way we can to make the metro ride an enjoyable experience especially for these special Metro commuters.